If you contract with Globo Help Inc to do work for you (the “Customer”), the following terms and conditions
(“General Terms and Conditions of Service”) will apply to the services we perform and the spare part or other goods
we provide. It is your responsibility to familiarize yourself with these General Terms and Conditions of Service, prior
to allowing our technicians to commence work. Allowing our technicians to commence service constitutes acceptance
of all terms and conditions detailed herein.
NON-REFUNDABLE DIAGNOSTIC FEE
We charge a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty visits to Customer’s residence or
business. The fee covers costs incurred by us for travel and the performance of diagnostic services by a trained Globo Help Inc technicians. By accepting the Service Order, you acknowledge and agree to a) to pay the Diagnostic Fee in full whether Globo Help Inc performs
recommended repairs or not; and b) that the Diagnostic Fee will be credited toward the cost to repair in the event that
Customer agrees to have Globo Help Inc perform the recommended repair or replacement.
ESTIMATE
The estimate section of the Service Order summarizes the costs for the parts and service we estimate are required to
repair your appliance(s) (the “Price Quote”). By accepting the Service Order, you acknowledge that you agree to the
terms of the Price Quote and the agreed upon scope of work. If applicable, sales tax is included in the Price Quote.
PAYMENT TERMS AND COLLECTION COSTS
Payment is due and will be collected upon completion of the services unless we agree otherwise specifically in
writing. Payment may be made by check, Zelle or credit card (with 3,5% bank fee). You agree to pay all expenses
incurred by Globo Help Inc for the collection of any unpaid amounts including, but not limited to all attorney’s fees,
filing fees and costs.
LIMITED WARRANTY
For repairs, parts and service provided by us, we warrant to you that the repairs, parts and service we provide to you
will be free from defects in material and workmanship. The duration of this warranty is thirty (30) days from as
applicable (i) the date of your receipt of the repair or service. If during this thirty-day period you discover the same
issue which has been fixed, you must promptly notify us in writing. Globo Help Inc obligation for defective parts
and/or workmanship, and Customer’s exclusive remedy, shall be limited, at Globo Help Inc option, to the replacement
of any defective parts or workmanship or the refund of amounts paid by Customer for said the service and parts. All
warranty claims are subject to inspection and approval by Globo Help Inc.
The foregoing warranties do not apply in any manner to the following: a) repair or replacement of any appliances used
for any commercial or industrial application; b) cosmetic or non-functional parts, including but not limited to glass,
trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners and shelves; c) plumbing supply
water lines, gas supplies or duct supplies to any appliance, whether replaced or recommended for replacement by
Globo Help Inc; d) repair of any appliance that has been moved from the location at which it was originally repaired
or installed by Globo Help Inc; or e) repairs on appliances for which parts are no longer available from the original
manufacturer. Additionally, Globo Help Inc shall be under no legal obligation to honor any warranty set forth herein
unless Customer has paid all amounts owed under the applicable Price Quote.
THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES
EXTEND ONLY TO CUSTOMER.
Limitation of Damages
GLOBO HELP INC SHALL NOT BE RESPONSIBLE FOR ANY special, incidental, INDIRECT OR
CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THIS AGREEMENT. GLOBO
HELP INC’ liability for damages is limited to the amount actually paid by the customer. THIS LIMITATION DOES
NOT APPLY TO CLAIMS FOR PERSONAL INJURY.
ENTIRE AGREEMENT
These General Terms and Conditions of Service and each Service Order constitute the complete agreement
(“Agreement”) between Globo Help Inc and Customer and supersede all prior or contemporaneous agreements or
representations, written or oral.
DAMAGE WAIVERS
It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the
provision of any services we provide. We only provide services under these waivers and our price is based on the
customer accepting our waivers. By requesting that we perform the work, you are accepting our waivers. If one or
part of these waivers is found to not be enforceable that will not prevent the remaining waivers from being enforced.
Waiver of Damages When Moving Appliance
You understand there is inherent risk in when moving appliances. There is risk of damage to the machine itself, and
to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You
acknowledge the technician is not required to move the appliance. In exchange for his willingness to do so, you
promise to hold harmless both the technicians and Globo Help Inc from any and every liability associated with any
such damage as may occur in connection with this movement.
Waiver of Damages When Working with Water
You understand the machinery that’s being worked on is connected with the building’s plumbing system, and
whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections
and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and
sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable negligence
by the technician, you promise to hold harmless both the technician and Globo Help Inc, its principals, agents and
employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the
technician to commence work, you explicitly waive the right to any contrary claim.
If you schedule an appointment with Globo Help Inc, it means you accept all policies, terms and agreement.
Disclaimer
- We will Inspect your units and after the inspection we will advise you as
to any needed repairs. You will have the option to fix them at a discounted rate.
- There is NO Guarantee that this service will keep appliances from faulting, breaking down, or
needing major repairs. It most definitely gives us the best chance at maintaining the proper
operation and longevity of your appliances by keeping close routine eyes on it.